INCIDENT DEBRIEF

Presented by Phoenix P.D. Negotiators Eric Gunnels and Enzo Ortiz, this case study examines a 2022 barricaded incident in Phoenix, AZ. The situation involved a suspect with mental health struggles, which led to a serious act of violence at his workplace. The debrief emphasizes the effectiveness of the parallel approach, the use of active listening skills, and how suspects can surprise negotiators during their mental distress.